Forums/
Deco
2025-07-15 17:03:22
@CjJ05 Do you have a switch in your network? If so make sure you have everything connected using one of the options below
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Forums/
Deco
2025-07-15 16:58:44
@RogerEC I think jzchen is right, Seeme like adding them as an account manger is the way to go. The only other option I was able to find is you give them your email address to be able to log into the...
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Forums/
Deco
2025-07-15 05:10:22
@jimsmall After looking around it seems other x20 deco's have had this issue before going to have you open up a support ticket. You will find the directions below :) 1. Email support at...
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Forums/
Deco
2025-07-15 04:42:05
@shaywood Yeah I'm out of ideas I know I had you open a ticket already is it still open? If so I would let them know your still having issues. They might want to set up a time to log into your system...
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Forums/
Deco
2025-07-15 04:36:31
@shaywood Very odd we both have the same model and hardware versions. What is your app version? Also android or apple? IM on android version 3.9.76
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