@HelpFixDecoApp Thank you for your help. I figured out the problem. Two issues, conflicting info from frontier about an outages in my area and whether my modem was working. Also a deco I didn't know...

@HelpFixDecoApp So What I see when I start the app. Let begin, select model, start up instructions, then start the connection button, it starts search for the deco. It finds and ask permission to to...

@HelpFixDecoApp 4149484 I have already tried adding via the app. It comes back no Internet connection and fails to add. My modem is working. Don't know what else to do.

It found the deco but not the old network. Now it can't find can't connect to the Internet. It just flashes blue. I know the internet was working. It had the solid green light on this morning .No...

@LocoBear Do I re-add using the app or log in on my phone or PC using the old network that in my available wifi?

I had an issue with the latest update which cause the system to be unstable. I deleted my deco wifi network and attempted re-added a new network with same name and password. Unfortunately when I...