I went surfing and found this: http://business.shaw.ca/support/article?articleid=4294967658 Its unrelated to our issue but does seem to indicate that Shaw sent a firmware update out to their Hitrons...

Initial set-up (+/- 3 months ago) seemed to go fine. The RE450 and Hitron appeared to be properly connected and working as advertised. A week or so ago I noticed that the RE450 was no longer properly...