Forums/
Deco
a week ago
@David-TP here is my ticket number: TKID260235524
0HELPFULS
Forums/
Deco
a week ago
@David-TP, I sent the email a couple of days ago, when should I expect a reply with a ticket number?
0HELPFULS
Forums/
Deco
3 weeks ago
@HelpFixDecoApp , I ended up downgrading to firmware 1.2.0 since I needed the camera to work reliably. This did seem to help - it hasn't disconnected at all since downgrading (over 12 hours now)....
2HELPFULS
Forums/
Deco
3 weeks ago
Problem Description Device: Tapo C120 located on the front porch. Symptom: The camera enters a "Zombie" state where: Deco App shows it as Connected with strong signal. Tapo App shows it as Offline...
1HELPFULS