@pqbrown unlikely, the software component for smart connect on both devices would likely be the same so likely the same complications.

@JD13 Really the only thing left to do is make sure the Firmware is up to date. If it is then likely you have a defective unit and you would want to contact our support team to replace.

@ecbuck I would first start with re-syncing your location and time zone. Then again try removing the schedule and creating a new one. If that doesn't work let us know.

@Ashhong Our phone lines were affected by a fiber cut over the weekend and were not available. That is the only reason why you would have been on hold for 3 hours and/or never talk to agent. As for...

@snus If the Range Extender sees other networks then there is no reason why it is not seeing your network. WPS may fail if WPS is not enabled on the router, but as long as the network is broacasting...

@bwood6 the router gets the name from the device itself, when you change it on a desktop or the tether app that is "nickname" essentially and only on that platform. To change the name univerisally...