muleboy wrote And what if this does not work (it didn't for me)? You need to make sure the date and time on your router is set correctly . That was my problem , hope that helps . @muleboy

Yes I did it on the router UI as well . After looking into this problem I have managed to solve it . For some reason the router had lost sync with the time servers and was showing a date and time 21...

The problem I’m having is that the C9 won’t log back into the cloud , just says it can’t connect to the server every time I try . Is there a problem with the servers perhaps ?

Hi , i have logged out of the cloud on teather but It won’t let me log in on the router to log out ! Still the same

Thanks for getting back to me , yes both are linked to the same account but at the moment when I try to log into the cloud via my routers web interface it says unable to connect to the cloud server ....