@Bjaerven that was cause the tech support cited. They did not expressly state not to update. but having experienced what i experienced and the hassle and time wasted waiting for the replacement, id...

@PeterAmant i claimed warranty. Apprarently it was a defective firmware update that caused it. I am not updating the firmware in the replacement unit.

How do i claim for a replace if the product is already out of warranty? I am having the same issue as noted on this thread