@Donna88 First thing to make sure is that the plugs are up to date as far as firmware. Open Kasa, then select the top left icon, then settings > firmware upgrade. Another thing is to check the signal strength, tap on the plugs name in the Device list, then tap the top right icon to go into device settings. Go all the way down and look at signal strength, if the number is higher then 70 dBm, move the plug closer to the router until that number is consistantly below.

One device dropping may happen, but for both, that may be due to the router. If the router manufacturer is not TP-Link contact them to see if there are any changes that can be done on the wireless settings as the signal may be dropping.

I have the same problem with my mini plug. It was replace but the same problem. It keeps losing connection & it won't respond verbally. I go to my Alexa App & rediscover it, works for a while & will disconnect again & the cycle continues.

I have been having the same issue for about 2 weeks now and it's driving me crazy.  I have had my tplink mini's for over a year and everything has been working fine, then bammo they all become 'unreachable' at varying times.  All firmware is up-to-date. It's not the router because every other smart device is operating perfectly.  If I go to the wall and unplug the mini, then it will work until I turn it off, then the next day it is unreachable again.  I have 10 mini's so my home is totally disfunctional. Help!

@Tony I've done all those things and they still don't work. Really regretting buying these smart plugs.

And apparently all you guys do is one response (which doesn't work for anyone) then you disappear. Terrible customer service.

I have two smart plugs and both have decided to become "unresponsive". I had problem setting them up a year ago (I had to put them in one specific wall outlet) and finally got them working perfectly. Now neither one is working - Alexia says they are "unresponsive". Both at the same time? This is ridiculous!  I'll go with Amazon plugs the next time.

If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. Let me show you how to fix the problem in a few easy steps.
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