Cannot connect KP100 smart plug to network.

Cannot connect KP100 smart plug to network.
Cannot connect KP100 smart plug to network.
2019-09-08 02:51:03 - last edited 2019-09-08 03:43:29
Model: KP100KIT
Hardware Version: V1
Firmware Version:

Cannot connect to network. I am using a Linksys Velop whole house WiFi tri band series. SSID and password were entered correctly. Failed to connect after multiple trys. Have uninstalled and reinstalled app. Can anyone help. 

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Re:Cannot connect KP100 smart plug to network. //// Problem Solved.-Solution
2019-09-08 03:42:50 - last edited 2019-09-08 03:43:29

"You need to turn off VPN during setup." After 5 hours and a lot of special words spoken loudly I found this in a support article. This should really be in the Quick Start Guide as step 1. You Think ?

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Re:Cannot connect KP100 smart plug to network. //// Problem Solved.-Solution
2019-09-08 03:42:50 - last edited 2019-09-08 03:43:29

"You need to turn off VPN during setup." After 5 hours and a lot of special words spoken loudly I found this in a support article. This should really be in the Quick Start Guide as step 1. You Think ?

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Re:Re:Cannot connect KP100 smart plug to network. //// Problem Solved.
2019-09-09 22:29:40

@Thomas500 

 

 

The Quick Setup guides are for the average user.  A setup that utlizes VPN is more of a unique setup as a result it would not be in the limited space on our QIGs.  This is one of the reasons why we have our FAQ section.  To solve more complex issues.   Should you have any other concerns please feel free to contact us and let us know.  We are here to help.  

 

 

Best Regards 

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