Lost some of my camera view on pc version of software

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Lost some of my camera view on pc version of software
Lost some of my camera view on pc version of software
2020-01-19 15:15:30

I use the TP camera app on my IPhone and IPad to view my cameras. I recently bought a new laptop and when I logged into the website, I can only see a few of my cameras. No idea where the others went. Any ideas. 

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#1
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7 Reply
Re:Lost some of my camera view on pc version of software
2020-01-20 19:52:09

@Jjdejd 

 

Are you using https://www.tplinkcloud.com/?  If so all of you NC series cameras should be displayed however it could be due to some of the cameras needing Firmware updates. 

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#2
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Re:Lost some of my camera view on pc version of software
2020-01-21 16:48:07

@Carl   I checked all cameras are up to date. What's odd is I have cameras at two different locations and many at each location are missing. My IPhone and IPad work fine. Puzzlingly! 

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#3
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Re:Lost some of my camera view on pc version of software
2020-01-21 16:49:19
I’m using the link in your response. Thanks
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#4
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Re:Lost some of my camera view on pc version of software
2020-01-21 18:40:33

@Jjdejd 

 

Did it work for you?

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#5
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Re:Lost some of my camera view on pc version of software
2020-01-22 13:08:52

@Carl No, unfortunately it's still the same. I guess I'll just keep using my IPad. 

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#6
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Re:Lost some of my camera view on pc version of software
2020-01-22 18:11:45

@Jjdejd 

 

I'll check with our engineers but because of chinese new year starting I do not anticipate an response till the end of the month.  I'll keep you posted. 

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#7
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Re:Lost some of my camera view on pc version of software
2020-01-22 22:03:53
Thanks
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#8
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