HS210 -- weird issue with indicator light

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

HS210 -- weird issue with indicator light

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS210 -- weird issue with indicator light
HS210 -- weird issue with indicator light
2020-06-15 13:04:03
Model: HS210  
Hardware Version:
Firmware Version: Latest

The past two mornings I have experienced some strange activity with one of my HS210s. It is functioning correctly as far as turning the load (six can-light LEDs) on and off when I hit it. However, the indicator light (the round white one) seems to have a mind of its own. It's just blinking, seemingly at random intervals (there's not even a rhythm to it, just random intervals). This switch was installed over a month ago and this is the first time I've seen anything like this happen. Weird thing is it's done it right around the same time each of the two days and then after that, I can't reproduce the problem again throughout the rest of the day.

 

- I double checked the wiring just in case. It's correct, and it's solid.

 

- This switch is installed in a 4-gang bank with three other switches, two of which are TP-Links (HS200). Those all work fine, no funkiness with the indicator light. All four of the switches are connected to the same neutral and ground connection.

 

- I can control the HS210 with the app just fine, and the app doesn't reflect any weirdness on the corresponding indicator when this is happening.

 

I probably should have tried to capture a video of this or something. Anyone ever seen anything like this? Is it maybe just a bad switch? I'm just outside of the return period with Amazon so, I'd need TP-Link to send me a replacement if that's the case I guess.

  0      
  0      
#1
Options
2 Reply
Re:HS210 -- weird issue with indicator light
2020-06-16 18:42:31 - last edited 2020-06-16 18:42:42

@mgudites 

 

I would grab a video like you mentioned and reach out to our support to see what they can do for you.

  0  
  0  
#2
Options
Re:HS210 -- weird issue with indicator light
2020-06-21 13:10:27 - last edited 2020-06-21 13:10:44

@Tony I just put in a support ticket, but here's a video demonstrating what's going on. Watch the second switch from the left. You'll see me turn it on and off a handful of times, and, the indicator light weirdness.

 

https://www.icloud.com/iclouddrive/0VSWEfk5qglUmLmp8vRAZPPwg#IMG_3849_(1)

 

  0  
  0  
#3
Options
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links