HS200 will not connect to network

HS200 will not connect to network
HS200 will not connect to network
2020-06-19 18:12:58 - last edited 2020-06-22 20:23:37
Model: HS200
Hardware Version:
Firmware Version:

SO...I have smart bulbs, plugs, thermostat, garage door opener and other devices all set up on my network without issue. For some reason I cannot connect my HS200 switch to the network. 

 

--I've followed the in-app instructions

--I've looked through trouble shooting and attempted all suggestions including resetting router, deleting and reinstalling app, restarting the switch, forgetting and reconnecting to my wi-fi.

--I've searched through the community posts and tried suggestions that have worked for others including making sure my security is set to WPA-personal.  I have a 2.4 connection that I'm using.

--The light switch operates the light without any other issues, no flashing or other power issues.

--The switch shows up in my list of networks in my settings

--If I try to connect to the switch, it tells me that wi-fi is not available.

--I've never got to a part where the app asks me for my network and/or password.  It says connecting and a cursor of sorts circles the switch on my app screen, then after a few mintues it stops and says it's unable to connect to my smart switch wi-fi.

--I have a range extender and have tried using that with no luck.  EVERY other smart device, including my dog's smart ball works!!!

 

Any help anyone can give would be GREATLY appreciated!

Thank you,

Jeep4Ever

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#1
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1 Accepted Solution
Re:HS200 will not connect to network-Solution
2020-06-19 23:01:58 - last edited 2020-06-22 20:23:37

@Jeep4Ever 

 

If you can even connect to the smart device make sure your phone does not have any VPN features running. 

 

Grab another smartphone and set up the device as the smartphone you are using may have trouble initially connecting to the switch.

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Re:HS200 will not connect to network-Solution
2020-06-19 23:01:58 - last edited 2020-06-22 20:23:37

@Jeep4Ever 

 

If you can even connect to the smart device make sure your phone does not have any VPN features running. 

 

Grab another smartphone and set up the device as the smartphone you are using may have trouble initially connecting to the switch.

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Re:HS200 will not connect to network
2020-06-20 13:13:33

Okay I figured out what the problem was in case anyone else has the same issue.  I have a VPN running for another app.  It turns out you have to go to your settings on your phone and disconnect/disable the VPN network.  It APPEARS that is just needed for set-up.  I reconnected my VPN afterwords and the switch still appears to work on my network.

 

Hope this helps anyone else having trouble!

Tom

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Re:HS200 will not connect to network
2020-06-20 13:14:56

@Tony   Sorry, I just saw your response and you said the same thing...THANK YOU THANK YOU THANK YOU!!!!

 

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Re:HS200 will not connect to network
2021-01-20 22:08:00 - last edited 2021-01-20 22:08:47

I disabled the VPN slider in my phone settings and I’m still having the same problem.

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Re:HS200 will not connect to network
2021-01-21 04:18:20 - last edited 2021-01-21 04:19:12

@Sew3663  I am having the same issue! Keep getting this message. Sometimes it will find the work to connect to but then it says it cannot connect and to try later. Today is later... someone help!  FYI I have the dimmer switch HS220

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Re:HS200 will not connect to network
2021-01-26 19:36:46

@HeatherB 

 

I noticed on the top right of the phone you are not connected to any Wi-Fi network. I would try connecting back to the plug or your Wi-Fi to see if anything is different.

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Re:HS200 will not connect to network
2021-02-17 09:09:02

I have the same issue. I will be thankful if you will share the solution 

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