HS220 and HS100 connect to my wifi - but unable to connect hs200 and 210

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HS220 and HS100 connect to my wifi - but unable to connect hs200 and 210

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS220 and HS100 connect to my wifi - but unable to connect hs200 and 210
HS220 and HS100 connect to my wifi - but unable to connect hs200 and 210
2021-05-05 16:18:51
Model: HS200  
Hardware Version: V3
Firmware Version:

I have installed the following in my house 1 hs100  and 3 hs220 and they connect to mi wifi no problem - I have a xfinity router which is secured and runs both 5mhz and 2.4 - under one name.

 

I installed 3 HS200p3 and hs210 some within 3 feet of the router - they would not connect to the wifi - very disappointing .

 

I contacted support and they walked me through all the same steps as are in KASA app when adding a new device to no availe - all the switched will tun the lights on and off manually. 

 

I am ready to return the switches - not sure why they are not connecting - if they are an older model - they were fulfilled by AMAZON.

 

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