KS230 3 Way Dimmer Secondary Switch not working

KS230 3 Way Dimmer Secondary Switch not working

Re:KS230 3 Way Dimmer Secondary Switch not working
2021-12-14 06:27:29 - last edited 2021-12-14 06:30:31

Here is the wiring, follow the colours (got labels for traveller 1 and 2 swapped).

 

Measurements with my multimeter; switched off:

- One of the travellers was ~1.5V (presumably this to feed the satellite enough low-voltage power for it light up and respond to pushes?)

- The other was 0V

 

Switched on:

- Both travellers read 120V

 

These voltages are identical on the master and satellite sides

 

I'd still like to know why the Master is showing the 5th brightness dot as being illuminated, this must be some kind of diagnostic thing... It would be lovely if TPLink support would tell me what it means.

 

- Other thing I can try is to swap-in a HS210 3-way switch at the master to see if that provides enough power to light up the satellite or I can swap it for the satellite to see if master can power it + talk to it...  Let me know if that would tell me anything. 

 

 

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Re:KS230 3 Way Dimmer Secondary Switch not working
2021-12-17 03:43:40 - last edited 2021-12-17 03:45:10

Hello @Deftdawg  Thank you  for providing the photo of wiring and case details.thumbs up

It's quite uncommon if the Master Brightness level  5th Led is always on.

The traveler wiring currently looks good to me, but I'm not sure about the Load wire  (usually connected to a different color of screw on old switch) on satellite KS230.

I would like to escalate your case through email and our engineer will help look into that further, please check your inbox.

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#13
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[Troubleshooting]:KS230 3 Way Dimmer Secondary Switch not working
2021-12-17 17:18:37

@Solla-topee same thing here, secondary switch doesn't function at all, it has the ring on it but, does nothing.. The primary switch works as expected. I'm a master electrician with over 30 years of experience.. It is wired per the instructions but yet fails to operate. The firmware was up to date at startup. It is the ks230 kit ver:1.8

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#14
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[Troubleshooting]:KS230 3 Way Dimmer Secondary Switch not working
2021-12-19 19:06:52

Same issue here. Checked the wiring multiple times and it is good, main switch works great and connects to wifi, satellite switch has nightlight on but is non-functional.

I have now spent hours on this and unfortunately am finding 0 solutions

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#15
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[Troubleshooting]:KS230 3 Way Dimmer Secondary Switch not working
2021-12-24 17:55:19

@Solla-topee  issue what looks like for me starts when firmware update happen🤷‍♂️, I was able to power on /off the lights and dimmer was working and now can't do anything 🤦‍♂️, I can see the led light however I can only see one (1) led for the dimmer and when I press to make it brighter it moves from left to right ( with only one (1) led not as before or any other when it was showing full set of led's ... I can connect with the app and see it but it does absolutely nothing with the lights anymore 🤷‍♂️ ,  hardware problem🤷‍♂️

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[Troubleshooting]:KS230 3 Way Dimmer Secondary Switch not working
2021-12-27 00:53:44 - last edited 2021-12-28 01:49:32

Hello @cOffEEtArIaN 

Can you help confirm some details here to locate the issue: 

1. Could you manually control light using main & satellite KS230?

2.  Could you use Tapo APP control light using main & satellite KS230?

3. Does the Led status look usual on main and Satellite KS230? the Brightness Led/ Ring/ WiFi led.

4. Can you control light  manually  & on APP properly before the firmware update? How long the KS230 has been working fine before?

 

If KS230 could still control light manually,try a factory reset on switch by pressing the 'reset' button (button on left button) on main KS230 for 10secs, check if switch broadcast 'TP-Link_Smart_Switch_XX'  SSID or if WiFi led  flashes amber and green. If so, try to set up switch in Kasa app again. If set up failed in certain step, try to troubleshoot as this FAQ: What should I do if I fail to configure the Kasa device?

Thank you

 

 

 

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[Troubleshooting]:KS230 3 Way Dimmer Secondary Switch not working
2022-01-08 21:26:39

Exactly the same problem as other mentioned. The main switch works, however satellite one is in turned off mode (circle light is on) and turning it on/off does nothing and the same for dimmer buttons.

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#18
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[Troubleshooting]:KS230 3 Way Dimmer Secondary Switch not working
2022-01-11 01:23:51

Hello@Orest 

 

May I know did you try some tips in  #4 of this thread to check the wiring of KS230Kit? 

I will also create a support email for your case to confirm some case details like  1)  wiring of KS230 main & satellite 2) wiring of old switch to help locate the issue, please check your inbox later. 

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#19
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Re:KS230 3 Way Dimmer Secondary Switch not working
2022-01-16 00:53:07

@Solla-topee 

 

Main Switch

 

3c058c179fe94ef3a2fcd874402fb73f84529b29fcf44f6688e7fcacb50a4841

 

remote switch

 

bfac1ef2176c4170bc4faec4cccc2088

 

main switch is fully functional.  Remote switch no ring, power button makes the light brighter,  brighter button dims and dimmer button does nothing. 
 

I checked the wiring several times.  I swapped out the remote switch for another.  Same thing. 

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Re:KS230 3 Way Dimmer Secondary Switch not working
2022-01-17 03:09:57 - last edited 2022-01-17 03:15:10

Hello @Nickadema 

Thank you for the photos, please make sure Main KS230 switch should on the Line side, not Load side * Line wire is energized when tested with a voltage tester

I will create a support email TKID220119028  to follow up, can I know the wattage of bulb that connected to the switch as well, do you mean you replace the satellite switch using a different Satellite KS230,  you may reply later in the email directly. Thank you. 

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