Back button on iOS

Back button on iOS

Back button on iOS
Back button on iOS
2022-07-20 20:00:41

Why is there no way to exit the full screen live camera view in the Kasa app on iOS? I opened the live camera view and now it's impossible to back to the rest of the app because there is no back gesture and you didn't implement a button to do so. There's a question asking this same thing from almost a year ago now and there still isn't a back button, come on, that should take negligible effort.

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#1
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Re:Back button on iOS
2022-07-20 20:47:48

  @StevieMJH 

 

Hi Stevie,

 

How are you holding your phone?  In Horizontal or Portrait orientation? If you are holding it in Horizontal just rotate the phone to a Portrait orientation and you will be able to change menus again.  

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Re:Back button on iOS
2022-07-20 21:23:04

  @StevieMJH,

It may be possible that users have issues changing back to portrait mode after viewing a landscape video as a result of the Orientation Lock Setting on the Phone. If you have the orientation lock setting enabled, your phone may not be telling the app that the phone has changed orientation and should go back to the main camera screen.

 

Try disabling the Orientation Lock Setting on your phone from the command center or settings application. Now, see if you are now able to access the rest of the app by changing the orientation of your phone.

 

Let us know if you have further problems backing out of the full-screen window after checking to see if this was the cause of your issue.

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#3
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