Deco XE75's lose internet connection after reboot
Deco XE75's lose internet connection after reboot
Hello, I am about my wits end with my 3 pack of Deco's. I purchased them from Amazon last October and they worked amazing until Feb when the problems began. I lost internet connection and after numerous reboots of the Deco's and my modem still nothing. I did a direct connection from the modem to my laptop and internet worked fine. I hooked my old router back up and also worked fine so the problem was definitely with the Deco's. I finally contacted customer support through the chat system. After about an hour and a half of trying to get it back online they had me Clone my MAC address and that got me back online. I have never had to do that with any router I have owned so it didn't make sense but whatever it worked. A week or so later one of my Tivo's was having a connection problem so I rebooted the Deco's and I lost connection once again. rebooted the modem and the Deco and nothing. I got back on chat and they had me delete the network and start from scratch. Once again I had to Clone the MAC address. I asked at the time what will happen if I have to reboot the Deco's and they told me not to do that. Don't reboot a router? Prior to Feb i had rebooted thses once a week with no issues at all. I have never been told that. Any router I have owned I have always periodically rebooted it without any issues. So anyway a week later the power went out and when it came back on once again no internet. After playing around for an hour I got it back to working. Then a few weeks later one of the Ethernet ports on one of the secondary Deco;s stopped working. I had had enough. Got back on chat and they agreed to send me replacements (although they were refurbished). They arrived yesterday, I went through the setup process and got my internet going right away. No issues at all. Did not have to clone my MAC address. Then there was a firmware update which I installed and after the Deco's rebooted I lost my internet AGAIN!!!! Rebooted the modem and the Deco's and nothing. I deleted the network AGAIN, reset the Deco's and started from scratch and got everything back up and running. But I know if I have to reboot the Deco's this is going to happen again. What is gig on can someone offer some help? I have never ever had this many problems with any router I have owned. Rebooting a router was always a simple process. Kind of a preventative maintenance if you will. This just makes no sense to me. I have Spectrum Internet as an FYI. I want to thank everyone for any help they could give me with this.
- Copy Link
- Subscribe
- Bookmark
- Report Inappropriate Content
@David-TP hello David thanks for getting back to me. It seems to have stabilized after the update. I have rebooked the Deco's a few times and I've stayed connected. BUT my speed has been all over the place. Using OpenSignal my speeds have been as fast as 480 Mbps but as slow as 70 Mbps. When I first got these last October the speeds always stayed pretty consistent. I'm not sure the issue is because I was sent refurbished replacements or not. Also I still don't understand having to do the MAC Clone. It just makes no sense. I have never had to do that with any of my other routers and didn't with the Deco's when I first bought them.
- Copy Link
- Report Inappropriate Content
Information
Helpful: 1
Views: 2248
Replies: 11
Voters 0
No one has voted for it yet.