Deco Lab/Wi-Fi Assistant -> Wi-Fi Diagnostics for my XE75 router only 3 of 5 stars, why?
New to TP-Link using the IOS Deco app on my home network, running the Wi-Fi Diagnostics in the Deco Lab/Wi-Fi Assistant, reports back a score of 3 out of 5 stars, why?
One would assume that at home, I should get 5 of 5 stars, instead of a comment of "This Wi-Fi is probably okay" with only 3 of 5 stars. When I contact TP-Link support via chat, the agent could not provide me an explanation for this rating. I finally convinced the agent to open a ticket so, I could .provide a screen-shot. I received the following reply:
"This is Glen Ford one of the Supervisor of TP-LINK. We heard that you have a concern about the Wi-Fi Diagnostic.
It just so happen that 3-5 Stars indicates that your Network is in a Normal Wi-Fi Performance. Though I understand 5 Stars is different from 3 or 4."
I certainly expected a better response then that! How about some helpful advice and hints on why my TP-Link router connected via the supplied ethernet cable to my T-Mobile Gateway would have a 3 star rating? Isn't the purpose of diagnostics is to debug and resolve issues? Can anyone please provide some helpful instructions or should I return the 2 pack back to Amazon before August 16th?