All devices disappeared from the app

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All devices disappeared from the app

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All devices disappeared from the app
All devices disappeared from the app
2023-11-15 04:51:11 - last edited 2023-11-15 12:36:39

All devices just disappeared from the app

i tried to click on a schedule for a bulb and then 

all devices were gone

 

All it says is:

No Devices yet

 

what happened?

how to restore all the devices?

 

I tried to log out and log in

that did not work

 

please help!

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#1
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1 Accepted Solution
Re:All devices disappeared from the app-Solution
2023-11-15 09:26:23 - last edited 2023-11-15 12:36:39

Hello Everyone,

 

The problem is caused by a network fluctuation and it is now fixed.

 

Refer here to check more details. Notice for Kasa Server Error on Nov 15th, 2023 (UTC+8)

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#12
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10 Reply
Re:All devices disappeared from the app
2023-11-15 05:21:37 - last edited 2023-11-15 05:34:27

  @CoconutMofo 

CoconutMofo wrote

All devices just disappeared from the app

i tried to click on a schedule for a bulb and then 

all devices were gone

 

All it says is:

No Devices yet

 

what happened?

how to restore all the devices?

 

I tried to log out and log in

that did not work

 

please help!

Same here. I thought it was just me. I just moved to a new iPhone running iOS 16.7.2 (same as the old one). When I launched the Kasa app on the new iPhone, ALL my devices disappeared from the account and no longer show on ANY device, even including Android.

 

Further, I had my Kasa devices on a "guest" Wi-Fi network and now any smart device that is not directly on that network can't see the Kasa devices. That "guest" network is routable from my primary network but not vice-versa. If I put my smart device on the "guest" network, I can see the Kasa devices. I've factory reset one but I'm not sure that is necessary.

 

Alexa can see the plugs but not the doorbells but it is on the "guest" network.

 

What happened and how to fix it?

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#2
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Re:All devices disappeared from the app
2023-11-15 05:23:52

  @CoconutMofo 

Same Problem.

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#3
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Re:All devices disappeared from the app
2023-11-15 05:36:59

Same issue here.  Happened within the last hour.

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#4
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Re:All devices disappeared from the app
2023-11-15 05:37:19

  @Speed60 

 

This is a system wide problem.... All my devices are disappeared from the app too and my lights are on my living room cuz I'm too lazy to get up and switch the plugs off manually 😔😔😔

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#5
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Re:All devices disappeared from the app
2023-11-15 05:41:35
Me too, on both the loss of devices and being to lazy.
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#6
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Re:All devices disappeared from the app
2023-11-15 05:58:58

  @CoconutMofo Same problem here!

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#7
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Re:All devices disappeared from the app
2023-11-15 06:03:13

  @CoconutMofo same here. waiting for live agent. I think it's a system or app problem.

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#8
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Re:All devices disappeared from the app
2023-11-15 06:12:48

  @CoconutMofo Just got reply from chat:

 

Jackie, I got an report and looks like there's problem with our server.

Thank you very much for bringing this to our attention.

We shared your feedback with our engineers, and learned that the team is currently investigating on an issue that may relevant to the problem you've reported.

We apologize for any inconvenience this may cause. Our engineers are working on it with high priority and I believe the issue will be figured out soon.

I will let you know as soon as possible for any updates.

Appreciate your patience while our team is working on to resolve the issue.

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#10
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Re:All devices disappeared from the app
2023-11-15 06:25:52

Try connecting phone to a 5G WiFi connection. That solved the issue and now I can see all my plugs and devices on the app👍

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#11
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Re:All devices disappeared from the app-Solution
2023-11-15 09:26:23 - last edited 2023-11-15 12:36:39

Hello Everyone,

 

The problem is caused by a network fluctuation and it is now fixed.

 

Refer here to check more details. Notice for Kasa Server Error on Nov 15th, 2023 (UTC+8)

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#12
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