Kasa app, switches disappeared, new ones won't register

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Kasa app, switches disappeared, new ones won't register

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Kasa app, switches disappeared, new ones won't register
Kasa app, switches disappeared, new ones won't register
2024-01-14 16:24:22 - last edited 2024-01-14 16:27:08
Model: Kasa HS200  
Hardware Version:
Firmware Version:

We have installed a number of HS200 and HS210 switches in our home.  We recently had an electrician install two additional HS200 and one HS210.  When we went to view them in the Kasa app, none of the existing switches were displayed any longer although they still display in the Alexa app and are working via voice control.  And none of the new switches displayed in the Kasa app either and also wouldn't show in the Alexa app.

 

We removed the Kasa app and reinstalled, but that didn't work also tried logging out and back in.  Was there a version change that removed HS200 and HS210 from support?  Amazon still sells both so I assume they are both still supported.

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Re:Kasa app, switches disappeared, new ones won't register
2024-02-06 01:55:32

  @Kehlen, I installed a KS200M yesterday and today it is missing from the app.  Adding to this thread as it seems we have a simliar issue. 

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