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Purchased a HS-110 Kit, 1 connected quick, 1 will not connect regardless of what I do. What now?
Hey @bear007,
What have you done to already troubleshoot? Where in the setup process do things go wrong? Are you able to see the setup Wi-Fi created by the Smart Plug?
You will likely need to perform a factory reset on the plug that will not connect to the network.
When resetting the device, make sure that you are not performing a soft reset (5 seconds) and that you are fully resetting the device by holding the settings button for the full 10 seconds.
The full user guide for the HS110 can be found here: HS110 v1 User Guide
I have done both resets, soft and hard. It doesn't matter. It never made it to set-up. It showed up in the app but is not highlighted. The only thing it did do was update and after that it would say it could not connect.
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