The Tapo apple App won't receive notifications while the app is closed

The Tapo apple App won't receive notifications while the app is closed

The Tapo apple App won't receive notifications while the app is closed
The Tapo apple App won't receive notifications while the app is closed
2024-03-03 00:34:20
Model: Tapo TC85  
Hardware Version: V1
Firmware Version: 1.3.4

The Tapo Apple App won't receive notifications while the app is closed.

To receive notifications I have to open the app and open the camera.

 

My phone notifications setting is ON.

The notification is ON in Tapo app.

  0      
  0      
#1
Options
1 Reply
Re:The Tapo apple App won't receive notifications while the app is closed
2024-03-04 21:06:33

Hey @hibrahim,

For your phone, I would first double-check your phone settings such as Do Not Disturb, allowed notification types, and even the battery settings of your phone, as the Tapo app may be put to sleep.

 

For the tapo app, I would double-check that you have turned notifications on for the specific camera; this is separate from the push notification settings found under 'Me' and can be easily overlooked.

 

After confirming all the above settings you may consider reinstalling the app to your phone, as this will likely reset any settings that may be causing issues.

 

Otherwise, what phone, operating system version, and app version are you using?

 

 

You can also provide your feedback to the team directly in the Tapo app under: Me > Help & Feedback > Feeback

  0  
  0  
#2
Options

Information

Helpful: 0

Views: 81

Replies: 1