Vehicle detection notification issue
Vehicle detection notification issue
If I turn on the vehicle detection mode and view the cameras live feed, the notification goes off for detecting my parked car. How can I fix this issue?
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I don't think that's the expected behavior of the Tapo C460. Please reach out to the support team for further assistance.
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@Wayne-TP having same issues on my C460. Parked car in driveway but getting heaps of vehicle notifications
Using firmware Version:1.1.8 Build 250715 Rel.66713n
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Wayne-TP wrote
Hello everyone,
Regarding the false detection issue, there are a few points that need to be confirmed before proceeding further.
1. Whether the vehicle detection was indeed falsely triggered — specifically, does the event type marked on the playback page correspond to the vehicle detection icon? It's important to note that different detection types have separate detection areas and sensitivity settings. If the detection area for motion detection is set to the whole screen, it will trigger the camera detection when a vehicle enters the camera's view, but this would activate the motion detection instead.
2. High detection sensitivity might lead to false detections. Consider lowering it. The default sensitivity is 6. If your current setting is at this level, try adjusting it to 4 or even lower, like 2.
If the situation persists, we recommend contacting the technical support for further assistance. You can send an email to support.usa@tp-link.com and include the following details.
1. Model, hardware, firmware version and the Mac address of the camera.
2. Detection settings: the detection types enabled and the specific settings for different detection types. *You can provide screenshots.
3. A video of the false detection and a screenshot of the playback page that includes this event -- being tagged with an incorrect event icon. *For better analysis results, we recommend providing at least two or three videos (along with corresponding screenshots of the playback page)
@Coffee33 You may follow the suggestions here.
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With regards to this issue on my two C460 cameras
1, the vehicles detected were identified in the motion detection clip library, so it identified them as a vehicle motion event. BUT the vehicle/s were stationary and none moving
2, I tried all sensitivity settings and nothing made any difference
Even on the lowest setting the stationary vehicles were still flagged up as a vehicle movement event
HOWEVER......
I am pleased to report that this issue seems now to have been fixed. I've had vehicle detection turned off for many months due to it being useless and reporting incorrectly but I turned it back on again the other day and it no longer has this error.
I have two C460 cameras and both have vehicle detection turned back on and the problem is no longer present
Both C460 cameras are set with the default sensitivity setting 6 and nether camera records a vehicle detection event for stationary cars but they do record and notify for moving vehicles
So for me at least this issue seems to have been fixed
Thanks to the developers who addressed this as it now seems to be working as it should
Also for reference my two C460 cameras are on different firmwares 1.1.8 & 1.2.0
So it must have been fixed a few firmwares ago.
Many thanks 👍🏻
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There is however another issue with both cameras with regard to the standard 1x speed (after a few days of them being on, the standard speed video playback only goes in slow motion as if it's half speed, only way to fix this back to normal is a hard reboot, software reboot doesn't fix it)
But I'll save that problem for another day as it's not related to this topic 😄
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