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New HS220 V3 - Can not set it up

El_Lobo

2024-12-16 23:01:31 - last edited 2024-12-26 16:57:01

Posts: 9

Helpful: 1

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Registered: 2019-02-16

New HS220 V3 - Can not set it up

2024-12-16 23:01:31 - last edited 2024-12-26 16:57:01

Tags: #Dimmer

Model: Kasa HS220

Hardware Version: V3

Firmware Version: ???

I have a brand new HS220(CA) Canada version

Properly wired to the electrical box. Switch manualy controls the lights including dimming

Phone (Pixel 9 Pro XL) is connected to my 2.4G network (I even Forgot my 5G network)

Have Restarted and Factory Reset several times.

Set up process connects to the temporary wi-fi for the switch so all good to this point. Pop-up says Connection Successfull but I don't know if this is the temp switch wi-fi or my 2.4G network.

Connecting to Smart Dimmer screen with big green circle going around'.

And then if fails with the "Unable to Connect to your Smart Dimmer Wi-Fi" blah blah...Try Again/Exit Setup screen (which the above screen said it alread did connect to the device temp wi-fi so I assume this is poor error messaging and it means it can't connect to my 2.4G network.

Help please.

1 Accepted Solution

El_Lobo

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2024-12-26 16:56:52 - last edited 2024-12-26 16:57:01

Posts: 9

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Registered: 2019-02-16

Re:New HS220 V3 - Can not set it up-Solution

2024-12-26 16:56:52 - last edited 2024-12-26 16:57:01

@El_Lobo so in the end after a call to support the only way to get it connected was as soon as I got the "Connection Successful" message, was to open my wi-fi on my phone and re-connect to the device wi-fi. Then it allowed me to continue with the setup and complete it.

Now if it would only connect to Homey Pro 😒

Recommended Solution

3 Reply

Carl

2024-12-17 00:09:27

Posts: 3878

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Registered: 2018-11-01

Re:New HS220 V3 - Can not set it up

2024-12-17 00:09:27

@El_Lobo

If everything appears good up until the point that you are connecting to your home's Wi-Fi then the concern could be within how that Wi-Fi is configured. I would suggest reviewing your network's settings including the encryption. I would recommend WPA2/WPA3 or just WPA2. I would also suggest a channel setting of 1, 6, or 11. You may even want to enable a Guest Network on 2.4 GHz only and see if you can connect to that network.

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El_Lobo

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2024-12-17 00:20:21 - last edited 2024-12-17 00:20:58

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Registered: 2019-02-16

Re:New HS220 V3 - Can not set it up

2024-12-17 00:20:21 - last edited 2024-12-17 00:20:58

The only thing connected to my 2.4 network is other smart home devices (I do have a separate SSID for 2.4 as these devices are too dumb to know how to connect when both 2.4 and 5 are on the same SSID). WPA2/3 has been standard default on routers "forever". Mine is WPA2. I have other wi-fi smart devices that are all connected. And they all need 2.4. Not sure what the channel change will do but I can try it. It is already on 11.

El_Lobo

LV1

2024-12-26 16:56:52 - last edited 2024-12-26 16:57:01

Posts: 9

Helpful: 1

Solutions: 1

Stories: 0

Registered: 2019-02-16

Re:New HS220 V3 - Can not set it up-Solution

2024-12-26 16:56:52 - last edited 2024-12-26 16:57:01

Now if it would only connect to Homey Pro 😒

New HS220 V3 - Can not set it up

New HS220 V3 - Can not set it up

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