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Possible interference of Deco S4 with matter-over-thread devices (smart lock)

Possible interference of Deco S4 with matter-over-thread devices (smart lock)

Possible interference of Deco S4 with matter-over-thread devices (smart lock)
Possible interference of Deco S4 with matter-over-thread devices (smart lock)
2025-07-04 14:11:07
Tags: #Matter Protocol
Model: Deco S4  
Hardware Version:
Firmware Version: 1.6.2 Build 20240718 Rel. 69205

Just upgraded to the new Nuki Smart Lock now available in the US via Amazon and while it works great I have concerns over wifi interference especially as the wifi router is located between the nuki smart lock and the thread enabled Apple HomePod Mini. The Deco app does not tell me the exact channels that it is using for the 2.4 and 5 GHz networks. I am running three deco mesh stations in our house. Question: Does the network optimization feature of the deco app recognize matter over thread devices such as the nuki smart lock and ensure that it does not interfere? I have read that thread often uses channel 25, which overlaps with Wi-Fi channel 11. Thanks in advance!

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Re:Possible interference of Deco S4 with matter-over-thread devices (smart lock)
2025-07-04 20:10:33

  @MakeWifiGreatAg 

 

You should open a support ticket into this I have included the steps below 

 

1. Email support at support.usa@tp-link.com.
2. Include the model number of your Deco router, as well as the hardware and firmware versions.
3. Describe the issues you are facing and send the email.
4. Within a few minutes, you will receive an automated response with a TKID number.
5. Upon receiving this email, please access the Deco web UI by entering "tplinkdeco.net" in your browser. Navigate to Advanced > System > System Log, select "ALL" in the log type, and save the file to your local computer. Then, reply to the email you just received, attach the log file, and kindly request that your ticket be escalated to a senior engineer for further assistance.

Need help with the Deco app, setup, Ethernet backhaul, network switch or rolling back firmware? Router or AP mode? https://community.tp-link.com/us/home/forum/topic/699816?page=1
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