App recognition

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App recognition

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App recognition
App recognition
2025-07-16 14:41:25

I have followed all the trouble shooting advice on the the error message page. I have been trying to get the app to recognize my Tapo S500D dimmer switch but the  app does not find the device no matter what I do.

anyone have this problem and solved it? 
thanks 

Doralge

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Re:App recognition
2025-07-18 20:10:17

  @Doralge24 

 

Take a look at this article and check if there are anything tips you haven't done. What should I do if I fail to configure the Tapo devices

 

Can you share a screenshot of the error? Did your phone connects to the smart switch's WiFi on this setup step?

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