"Exited Always-On mode since battery drained too fast." My doorbell is hardwired??

"Exited Always-On mode since battery drained too fast." My doorbell is hardwired??

"Exited Always-On mode since battery drained too fast." My doorbell is hardwired??
"Exited Always-On mode since battery drained too fast." My doorbell is hardwired??
2025-07-25 15:15:32
Tags: #Notifications #Battery
Model: Tapo D225  
Hardware Version: V1
Firmware Version: 1.1.19

I've had a D225 installed hardwired for a few weeks now and its been working great.  24/7 recording and everything.  I noticed last night that the doorbell automatically disableded the "Always-On" functionality.  So, I turned it back on and about an hour later, it switched it off again.  I checked the notification center this morning and it has two messages each reading: "Exited Always-On mode at ##:##:## since battery drained too fast."  My doorbell is hardwired and there were no power interuptions last night. 

 

Why was it using battery, and why so much if the unit is hardwired??  There were no other messages indicating that it switched to battery power.

 

Chekcing the settings now, it says "Hardware powering is functioning properly."  Always-On is on today so far without interruption.  What happened last night?

 

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#1
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3 Reply
Re:"Exited Always-On mode since battery drained too fast." My doorbell is hardwired??
2025-07-25 18:20:35

It just switched off Always-On mode again.

 

Should the D225 being using battery like this while hardwired?  I am going to disconnect the unit and test the wiring.  I have a brand new 16V/30VA transformer handling the power for this.

 

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#2
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Re:"Exited Always-On mode since battery drained too fast." My doorbell is hardwired??
2025-07-29 22:12:03

Bumping this topic, having the same issue and it seems like tp link support doesn't actually know how to fix anything or help since they already got our money. Googling doesn't have any answers besides useless AI speculation and reddit is a deadend too.

 

I've redone the wiring 3 times already and now the stupid app won't let me past the "no hardwired circuit detected" popup despite it being all done.

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#3
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Re:"Exited Always-On mode since battery drained too fast." My doorbell is hardwired??
2025-08-05 15:32:13 - last edited 2025-08-06 03:01:20

  @HunterK916 

 

When the doorbell is in Always-On Mode, power consumption is higher compared to when Always-On Mode is disabled. In this mode, when abnormal power loss is detected, the doorbell will automatically exit Always-On mode to ensure sustained operation. This mechanism will be triggered when the doorbell's battery level is below 70% and has decreased by more than 5% since then. 

 

In most cases, the abnormal power loss is caused by an unstable power supply. When the power supply is stable, the doorbell can maintain normal operation even in heavy usage.

 

For unstable power supply cases, it is important to verify whether the transformer you are using meets the doorbell's power requirements. If the transformer does meet the requirements, use a multimeter to check the voltage between the doorbell's connection points when the issue arises. If the voltage also remains within the normal range: 8-24V AC, then we should consider whether it is a compatibility issue. Try to use a different transformer if you have one.

 

If the situation remains the same, we recommend replacing a new doorbell. If the new doorbell also experiences the same issue with the same transformer, please email support.usa@tp-link.com for further assistance. 

 

To receive efficient assistance, make sure to include the following information in your email:

1. Detailed description of the problem you've encountered, and relevant screenshots.

2. Model of the transformer you used. 

3. Troubleshooting steps you've tried and the results. For example, the voltage test results when the doorbell switches to battery mode.

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