Alexa Routines with TAPO S500D Switch don't show status options only "Main Button -> TAP"

Alexa Routines with TAPO S500D Switch don't show status options only "Main Button -> TAP"

26 Reply
Re:Alexa Routines with TAPO S500D Switch don't show status options only "Main Button -> TAP"
2026-02-21 05:56:47

  @Wayne-TP is this still an issue? I am about to purchase a large quantity of these Matter switches but this is one of the limiting factors if I can't use the correct buttons with Alexa.

0
0
#22
Re:Alexa Routines with TAPO S500D Switch don't show status options only "Main Button -> TAP"
2026-02-21 19:24:03

  @drdoom 

 

Thi is indeed still and issue.  tp-link obviously does not care whether the integration with Alexa works or not.  Absolutely nothing has been done in the months since I opened this message to fix this issue.  I've stopped buying the products at this point and no longer use them in my customer integrations.

 

 

drdoom wrote

Just bought a bunch of Tapo Devices to replace my old Wifi wall switches.  I've installed some S500D dimmers and when I go to create an Alexa Smart Home ROUTINE, and select the device and the trigger I don't get reasonable options for a trigger (like Switch On, Switch Off), the only option I get is "Main Button: Tap" which is totally useless.  I need someone to look at the Alexa Integration and see what can be done to provide reasonable trigger states for the devices.  "On and Off device state changes should be a bare minimum" for any wall switch device!!!

 

0
0
#23
Re:Alexa Routines with TAPO S500D Switch don't show status options only "Main Button -> TAP"
2026-02-21 23:59:13

  @drdoom 

I am still having the same issue with mine as well. Have you had any more word from tplink on if they intend to ever resolve this issue?

0
0
#24
Re:Alexa Routines with TAPO S500D Switch don't show status options only "Main Button -> TAP"
2026-02-22 00:00:10

  @jbsps6 

yes, this is still an issue for sure. Would really love for tplink to resolve this though. 

0
0
#25
Re:Alexa Routines with TAPO S500D Switch don't show status options only "Main Button -> TAP"
2026-02-22 03:26:58 - last edited 2026-02-22 03:50:48

  @TheZcapGuy are you using an Alexa device with matter hub built in? For my use case, I would like to have the switch state (on/off) trigger a matter device not connected physically to the switch. Not sure if matter connected devices act differently

0
0
#26
Re:Alexa Routines with TAPO S500D Switch don't show status options only "Main Button -> TAP"
2026-02-28 10:52:00

 @drdoom @TheZcapGuy 

 

How is your communication with the support team going? If you have a ticket ID, feel free to share it, I can help remind them about your case. If you haven’t contacted them yet, I recommend sending the relevant information as soon as possible to help with further analysis.

CES 2026 Meet TP-Link AI Assistant and More New Products!
0
0
#27