DL100 rings doorbell when linked to D130

DL100 rings doorbell when linked to D130

DL100 rings doorbell when linked to D130
DL100 rings doorbell when linked to D130
2 weeks ago

With the recent firmware update, I was able to integrate and link my DL100 door lock to the D130 doorbell. 

The weird issue I have been having is that whenever I lock the smart lock either manually or in the app. It will then ring the doorbell, the chime goes off and I get call notification to my phone. 

Obviously if I unlink the two devices, this issue does not happen. Any help would be greatly appreciated. 

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#1
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5 Reply
Re:DL100 rings doorbell when linked to D130
2 weeks ago

  @Dilatedpeoples2 

 

To help assist and streamline the identification of the behavior, we recommend sending an email to forumsupport.usa@tp-link.com with the following information:


Subject: [Forum Escalation][ID 857384] DL100 rings doorbell when linked to D130

Forum Nickname: [User Provided]
Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/857384
Product Info (Model, Hardware&Firmware Versions, Mac address, etc): [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the issue.
 

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#2
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Re:DL100 rings doorbell when linked to D130
2 weeks ago
Thanks, I have sent the requested email.
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#3
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Re:DL100 rings doorbell when linked to D130
Wednesday

  @Dilatedpeoples2 

 

Did you ever receive a solution? My unit started doing that this morning... 

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#4
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Re:DL100 rings doorbell when linked to D130
Wednesday
I have been working with the engineering team. They got logs and have been able to replicate the issue in there test space. They are working on a fix now, but no timeframe for when.
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#5
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Re:DL100 rings doorbell when linked to D130
Thursday

ExcitedViper202 wrote

  @Dilatedpeoples2 

 

Did you ever receive a solution? My unit started doing that this morning... 

  @ExcitedViper202  You can also refer to the suggestion I shared earlier and email our support team to follow up on the issue you’re experiencing.

 

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#6
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