Tapo connected to iPad and offline on iphone

Tapo connected to iPad and offline on iphone

Tapo connected to iPad and offline on iphone
Tapo connected to iPad and offline on iphone
Wednesday
Model: Tapo C100  
Hardware Version:
Firmware Version:

Tapo C100 
My camera is offline in my iPhone but working in my iPad. Same connection (same wifi) for both. This happened all of a sudden overnight - it was working for months.

 

the weird thing is I get notifications that motion is detected on the camera on my iPhone, but it can't connect. I've tried uninstalling and reinstalling the app on my phone, restarting my phone, etc and it just doesn't work.

 

Please help 🙏
 

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#1
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Re:Tapo connected to iPad and offline on iphone
23 hours ago

  @alphabetsoup,

Odd, Did your phone happen to update that night?

 

An app reinstall should fix any behaviors like this, especially if you can confirm the camera is online.

 

I would recommend trying to connect to your camera through your cellular carrier. The method your phone uses to connect to the camera changes depending on whether or not it is connected to the same wi-fi as your camera. It may be that your phone is having difficulty communicating locally due to some network or privacy setting.

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#2
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