Plug HS300 Offline Constantly w/in 3 hrs

SweetWinn

3 weeks ago

Posts: 1

Helpful: 0

Solutions: 0

Stories: 0

Registered: 2020-10-15

Plug HS300 Offline Constantly w/in 3 hrs

3 weeks ago

Tags: #Setup and Configuration

Model: HS300

Hardware Version: V2

Firmware Version: 1.1.2

Hello,

Is anyone else experiencing their HS300 constantly offline after connecting? I've spent 5 hours adding the HS300 only for it to be offline while my light switches works fine and is connected. After adding it, it goes offline within 30 mins. Did the latest firmware update have a bug? Are TP Link developers aware of this?

1 Reply

Wayne-TP

2 weeks ago

Posts: 8643

Helpful: 1349

Solutions: 3122

Stories: 13

Registered: 2020-06-23

Re:Plug HS300 Offline Constantly w/in 3 hrs

2 weeks ago

@SweetWinn

If the HS300 appears offline in the app and its SYS LED is red, the device has lost its Wi‑Fi connection.
If the LED remains solid white, check whether the plug comes back online when your phone is connected to the same local Wi‑Fi network. If it does, the plug has lost connection to the cloud: you will not be able to control it remotely, but local control will still work.

This article offers troubleshooting steps for both scenarios — please refer to it for further guidance. Cannot use the Kasa app to control my smart devices

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Plug HS300 Offline Constantly w/in 3 hrs

Plug HS300 Offline Constantly w/in 3 hrs

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