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Tapo iOS app sketchy connectivity

Tapo iOS app sketchy connectivity

Tapo iOS app sketchy connectivity
Tapo iOS app sketchy connectivity
2026-05-03 11:34:05
Tags: #Setup and Configuration
Model: KP115  
Hardware Version: V1
Firmware Version: 1.1.1

KP115 works consistently with Kasa app but not with Tapo. Tapo will connect with the plug about 1 out of 5 tries. 
 

There is no network lag. I used Network Analyzer app as suggested, and 0 packets are lost with ping times <17ms.
 

I get the dreaded Unstable network message. 
 

Things I've tried:

- remove and re-add plug mutiple times

- reboot Linksys EA8300 REI-band router

 

Like I mentioned, Kasa app works just fine and consistently but I'm migrating to Tapo because I'm planning to purchase Tapo plugs. 

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3 Reply
Re:Tapo iOS app sketchy connectivity
3 weeks ago

  @DonB2 

 

Please ensure your Tapo app is updated. You may try to delete and reinstall the app. Don't enable VPN (if any) on your phone while using the Tapo app.

 

What's the version of your Tapo app? What's the model and iOS version of your phone?

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#2
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Re:Tapo iOS app sketchy connectivity
3 weeks ago
Tapo app version 3.18.502. iPhone SE 2020 iOS 26.5. The tricky part is the issue is intermittent. It occurs about 50-75 percent of the time. I added 2 Tapo P115 devices and they are not intermittent at all. Only the Kasa KP115 exhibits the issue but only on the Tapo app and not the Kasa app.
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#3
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Re:Tapo iOS app sketchy connectivity
2 weeks ago

  @DonB2 

 

This is indeed a very strange issue. I would recommend reaching out to our support team for further assistance. You may send an email to forumsupport.usa@tp-link.com with the following information:

 

Subject: [Forum Escalation][ID 863498] Frequent 'unstable network' error when manage KP115 via Tapo app
Forum Nickname: DonB2
Thread URL: https://community.tp-link.com/us/smart-home/forum/topic/863498
Product Info (Model, Hardware&Firmware Versions, Mac address, etc): [User Provided]
Description: [User Provided]
Any Other Relevant Information (Logs, Config Files, Images, etc.): [User Provided]

 

Once sent, a ticket will be created in our support system, and a team member will follow up to gather more information or troubleshoot the issue.

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Replies: 3

Tags

Setup and Configuration