HS220 not working

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HS220 not working

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HS220 not working
HS220 not working
2020-05-02 17:47:51 - last edited 2020-05-02 19:24:55
Model: HS220  
Hardware Version: V1
Firmware Version: 1.5.5

so my old switch had 4 wires in it and a ground.

1 white, 1 copper, 3 black

 

the switch is powering on, connected to wifi but the 4 bulb ceiling fan only one is working and it just flickering and wont dim or anything, not even turn off.

 

i have black wires in line and 1 in line, the white and ground are where they should be.

 

anyone know what i should do here?

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#1
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Re:HS220 not working
2020-05-02 18:18:22

@prestont it seems my bulbs are the culprit as of right now. a few of the LED's came on but would barely light up. they do not say they are NOT for dimmable and dont say they ARE so gonna try some dimmable ones.

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#2
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Re:HS220 not working
2020-05-02 19:17:32

@prestont 

still nothing. bought new bulbs and now absolutely nothing.

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#3
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Re:HS220 not working
2020-05-02 19:22:28 - last edited 2020-05-02 19:51:05

@prestont im really confused now.

this is for a 4 bulb ceiling fan that has 2 room switches. i replaced the switch that only has the light control on it. so the other switch is still normal.

the bulbs only come on if there is only one plugged in. if i put in any more than 1 bulb, none work. it acts like it doesnt have enough power to run them all. when a bulb does come on, its very dim even at full brightness. wifi is connected fine. i've switched the wires in every way possible but it still won't work.

 

i am at a total loss as to what to do here. please help.

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#4
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Re:HS220 not working
2020-05-04 19:26:07

@prestont 

 

 

Please provide a picutre of how the switch is installed.  We can take it from there.

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#5
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Re:HS220 not working
2020-05-04 21:56:40

@prestont tech support informed me they do not make a light switch capable of running more than one light. so this thing is completely useless to me. ALL my fixtures have more than one light per light switch.

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