New m9 plus deco unit not accepting connections - older firmware

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

New m9 plus deco unit not accepting connections - older firmware

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
New m9 plus deco unit not accepting connections - older firmware
New m9 plus deco unit not accepting connections - older firmware
2020-11-28 19:19:02 - last edited 2020-12-02 00:03:54
Model: Deco M9 Plus  
Hardware Version: V2
Firmware Version: Mix

I added a new m9 plus to my network.  It seems like it is happy,  it shows up in the app and the light is green, but devices are not connecting to it.  

 

I noticed my existing deco's are all at firmware level 1.4.3  build 20200918 Rel 75286.   The new device  is at Firmware Version 1.2.12 Build 20191014 Rel. 42025.  

 

When I look at my new device all it will show is "Deco Health Check:  Deco is working well"

 

Seems like maybe I need to force the new deco to update firmware,  but as the main deco is already current -  the firmware update option doesn't do anything.  

 

Is this likely my problem?  how do I update that deco?

 

Ellen

  0      
  0      
#1
Options
1 Accepted Solution
Re:New m9 plus deco unit not accepting connections - older firmware-Solution
2020-12-01 23:56:13 - last edited 2020-12-02 00:03:54

@EllenB 

 

Power down all the other Deco units, and have the Deco running 1.2.x be the main Deco, then download the 1.4.0 firmware (link), the pdf in the extracted file will have the download for the utility. Once updated to 1.4.0, use the Deco app to update it to 1.4.3.

Recommended Solution
  0  
  0  
#2
Options
2 Reply
Re:New m9 plus deco unit not accepting connections - older firmware-Solution
2020-12-01 23:56:13 - last edited 2020-12-02 00:03:54

@EllenB 

 

Power down all the other Deco units, and have the Deco running 1.2.x be the main Deco, then download the 1.4.0 firmware (link), the pdf in the extracted file will have the download for the utility. Once updated to 1.4.0, use the Deco app to update it to 1.4.3.

Recommended Solution
  0  
  0  
#2
Options
Re:New m9 plus deco unit not accepting connections - older firmware
2020-12-02 00:02:52

@Tony  Thanks!!  This worked and the new Deco is now properly working.    Ellen

  0  
  0  
#3
Options

Information

Helpful: 0

Views: 1098

Replies: 2

Related Articles
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links