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I've trying to get the new plug to connect for over an hour and have made zero progress... I've been through the setup steps dozens and dozens of times and have nothing to show for it. Please help!
If you are using an iOS device, please ensure Local Network Access is enabled, as shown in the article here: https://support.apple.com/en-us/HT211870
Furthermore, if your smartphone is connected to a VPN, please ensure the VPN is temporarily disabled or paused during the onboarding process.
Once these two criteria have been addressed, please use the steps outlined in our official smart plug setup FAQ to ensure successful installation: https://www.tp-link.com/us/support/faq/946/
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