Cannot get plug to connect to the Wi-Fi...

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Cannot get plug to connect to the Wi-Fi...

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot get plug to connect to the Wi-Fi...
Cannot get plug to connect to the Wi-Fi...
2021-03-12 01:57:46
Model: HS105  
Hardware Version:
Firmware Version:

I've trying to get the new plug to connect for over an hour and have made zero progress... I've been through the setup steps dozens and dozens of times and have nothing to show for it. Please help! 

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#1
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Re:Cannot get plug to connect to the Wi-Fi...
2021-03-12 17:14:20

@BrannonJTA06 

 

If you are using an iOS device, please ensure Local Network Access is enabled, as shown in the article here: https://support.apple.com/en-us/HT211870

 

Furthermore, if your smartphone is connected to a VPN, please ensure the VPN is temporarily disabled or paused during the onboarding process.

 

Once these two criteria have been addressed, please use the steps outlined in our official smart plug setup FAQ to ensure successful installation: https://www.tp-link.com/us/support/faq/946/

 

 

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Re:Cannot get plug to connect to the Wi-Fi...
2021-03-15 05:26:14
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