Switches offline When Away from Home

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

Switches offline When Away from Home

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Switches offline When Away from Home
Switches offline When Away from Home
2022-11-15 13:49:36 - last edited 2022-11-21 03:27:47
Model: HS220  
Hardware Version:
Firmware Version: The Latest

Hi - I've been using Kasa switches for a while.  Recently I just noticed that I lose control (switch offline) on some switches when I'm not home.  I have two homes in different states and just noticed that while at work (not on wifi) that I can't control some of my switches at either home.  Any ideas?  Been googling and nothing seems to work.  What's weird is that I have three of these switches HS220 in a row at the one house.  2 out of the 3 are working remotely but one isn't when I'm not at that location on the wifi network....

  0      
  0      
#1
Options
2 Accepted Solutions
Re:Switches offline When Away from Home-Solution
2022-11-16 12:52:51 - last edited 2022-11-21 03:27:47

  @dafish Thanks for responding.  I ended up resetting the two switches in the home I'm currently at this week.  After a reset / reload I shut off wifi on my phone and was able to use the switches remotely again.  I'm guessing that sometimes this issue occurs when there is a firmware update that doesn't take.  Hopefully it won't be a persistent issue.  The other two in the other state that aren't working I'll have to do this coming weekend when I'm there.  

Recommended Solution
  0  
  0  
#3
Options
Re:Switches offline When Away from Home-Solution
2022-11-21 03:30:05 - last edited 2022-11-21 03:30:10

 Hello  @G_KyleW 

 

Thank you very much for bringing this to our attention. This has been fixed by the team. 

Please check the Kasa Device Offline feedback on Nov 15, 2022 in below topic and try suggestions or provide additional feedback there,  thank you. 

 

[Solution] Kasa Devices Offline/ Alexa or Google Integration Broken on Nov 15th

Recommended Solution
  0  
  0  
#4
Options
3 Reply
Re:Switches offline When Away from Home
2022-11-16 04:33:44

  @G_KyleW 

 

At present I believe the app always talks to the cloud and the cloud pushes to the device.   From the switch downloads at least some config to run, but at reset/power reload.  I'm not sure if pulls the config from NVRAM, Flash, or similar, or if has to pull from the cloud.  I lean to the former, but I don't know.  I also believe the devices ONLY talk to the Kasa cloud.  Its's scalability nightmare, but apparently each switch looks to the Kasa Cloud for integration/comm with anything else, as well all program changes.  For that matter command and control it seems (assumption) it runs, as least as regards scene's, from the cloud.  To what degree basic programming, say schedules, are dependent on cloud access I do not know.

 

 

If you can ever manage a location, any switch, from anywhere, via the app action then the other units (s) that won't work generally need a reload/register with the Kasa Cloud.  Assuming decent signal of course.

 

Sadly I know of no way to remotely call a reload (altough I'm asking for it).

 

You would not be the first guy I've suggested needed a remote while house disconnect.

 

  0  
  0  
#2
Options
Re:Switches offline When Away from Home-Solution
2022-11-16 12:52:51 - last edited 2022-11-21 03:27:47

  @dafish Thanks for responding.  I ended up resetting the two switches in the home I'm currently at this week.  After a reset / reload I shut off wifi on my phone and was able to use the switches remotely again.  I'm guessing that sometimes this issue occurs when there is a firmware update that doesn't take.  Hopefully it won't be a persistent issue.  The other two in the other state that aren't working I'll have to do this coming weekend when I'm there.  

Recommended Solution
  0  
  0  
#3
Options
Re:Switches offline When Away from Home-Solution
2022-11-21 03:30:05 - last edited 2022-11-21 03:30:10

 Hello  @G_KyleW 

 

Thank you very much for bringing this to our attention. This has been fixed by the team. 

Please check the Kasa Device Offline feedback on Nov 15, 2022 in below topic and try suggestions or provide additional feedback there,  thank you. 

 

[Solution] Kasa Devices Offline/ Alexa or Google Integration Broken on Nov 15th

Recommended Solution
  0  
  0  
#4
Options

Information

Helpful: 0

Views: 1127

Replies: 3

Related Articles
icon

Accessibility Adjustments

icon RESET

Choose the right accessibility profile for you

OFF

Seizure Safe

Eliminates flashes and reduces color

OFF

Cognitive Disability

Assists with reading and focusing

OFF

Vision Impaired

Enhances the website's visuals

OFF

ADHD Friendly

More focus and fewer distractions

Content Adjustments

Adjust Scale

icon
100%
icon

Highlight Title

icon

Highlight Link

icon

Text Magnifier

icon

Readable Font

icon

Adjust Fontsize

icon
100%
icon

Align Center

icon

Adjust LineHeight

icon
100%
icon

Align Left

icon

Adjust LetterSpacing

icon
100%
icon

Align Right

icon

Color Adjustment

Low Saturate

icon

High Saturate

icon

Dark Contrast

icon

Light Contrast

icon

Set Text Colors

Monochrome

icon

Set Title Colors

High Contrast

icon

Set BackgroundColor

Orientation Adjustments

Muted

icon

Hide Images

icon

Read Mode

icon

Stop Animation

icon

Reading Mask

icon

Highlight Hover

icon

Big Black Cursor

mutedicon

Big White Cursor

icon

Hide Video/Audio

icon

Stop Video

icon

Stop Audio

icon

Hide Animation

icon

Reading Guide

icon

Useful Links