Trying to add new devices, but says NO INTERNET

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Trying to add new devices, but says NO INTERNET

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Trying to add new devices, but says NO INTERNET
Trying to add new devices, but says NO INTERNET
2022-12-31 01:14:48 - last edited 2022-12-31 02:23:55
Model: HS103  
Hardware Version: V3
Firmware Version: unknown (see pic)

When I try to add new HS103 devices, I get the "no internet" pic as shown.  I know the internet and WiFi are working okay because the three other HS103 devices I installed a couple years ago are working fine, as well as several other items that are functioning properly using the WiFi and the internet.

 

I had a problem like this Dec 2020 - Jan 2021.  I had to send an HS103 unit back to you.  This "no internet" message shows with any of the four HS103 devices I just received and attempted installation with.

 

I don't know how to find the firmware number.  

 

 

 

 

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