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Kasa says off-line but still controls; Alexa controls only some

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Kasa says off-line but still controls; Alexa controls only some

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amz1111

2022-11-19 19:51:50 - last edited 2022-11-21 00:44:03

Posts: 6

Helpful: 1

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Registered: 2022-10-14

Kasa says off-line but still controls; Alexa controls only some

2022-11-19 19:51:50 - last edited 2022-11-21 00:44:03

Tags: #Amazon Alexa #Remote Control

Model: HS103

Hardware Version: V5

Firmware Version: 1.0.3

Plugs have worked well for a month. Now Kasa reports some are off-line. All controls in Kasa still work, but command to Alexa works for only one of four. I soft reset them and rebooted my browser. Nothing has changed. Advice, please.

1 Accepted Solution

Solla-topee

2022-11-21 00:43:47 - last edited 2022-11-21 00:44:03

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Kasa says off-line but still controls; Alexa controls only some-Solution

2022-11-21 00:43:47 - last edited 2022-11-21 00:44:03

@amz1111

Hello everyone,

Thank you very much for bringing this to our attention.

Please check the Alexa feedback on Nov 15, 2022 in below topic and try suggestions or provide additional feedback there, thank you.

[Solution] Kasa Devices Offline/ Alexa or Google Integration Broken on Nov 15th

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

Recommended Solution

2 Reply

davidsco27

LV1

2022-11-20 18:05:57

Posts: 10

Helpful: 5

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Registered: 2020-10-17

Re:Kasa says off-line but still controls; Alexa controls only some

2022-11-20 18:05:57

@amz1111 Buy another brand.

Yep, same here. Doesn't work with Alexa or Google Home. Says Not responding. Useless "support" responds with typical clueless copied and pasted scripts asking you to waste your time troubleshooting THEIR problem. Obviously another one of their overpaid, underbrained incompetent, lazy, millennial mor0n developers touched something again and screwed it up. Over a week now waiting for them to finish their Minecraft game so they can get back to work and fix it

Solla-topee

2022-11-21 00:43:47 - last edited 2022-11-21 00:44:03

Posts: 13654

Helpful: 2360

Solutions: 2035

Stories: 8

Registered: 2020-05-19

Re:Kasa says off-line but still controls; Alexa controls only some-Solution

2022-11-21 00:43:47 - last edited 2022-11-21 00:44:03

@amz1111

Hello everyone,

Thank you very much for bringing this to our attention.

Please check the Alexa feedback on Nov 15, 2022 in below topic and try suggestions or provide additional feedback there, thank you.

[Solution] Kasa Devices Offline/ Alexa or Google Integration Broken on Nov 15th

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.

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Helpful: 1

Replies: 2

Kasa says off-line but still controls; Alexa controls only some

Kasa says off-line but still controls; Alexa controls only some

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