Let's get this out there so others know of the rotten support from TPLink/Kasa:

It's taken two phone calls, 11 email's back and forth jumping through one hoop after another, and now they want me to buy another one, pay to ship it to me, and then credit me back the purchase.  If they get it back and agree its broken.

Look, time has a cost.  More, shipping back a broken part with a cost of $10 is stupid and again takes even more time.  It's almost as stupid as charging me $15 for shipping it!

Yea, I'm pretty much not amused.  I could scream and expect an exception, but that's not the point.  The point?   Kasa warranty has exceptional negative value.  it will cost more in time, frustration, and shipping than it's worth.   All up this would have taken at least two hours, likely closer to three, to complete.  Such miserable service is a stone deal breaker, and thus ends my loyalty to Kasa/TP-Link as well as my referrals for the product.

You may feel otherwise, but for me customer service and ethics matter, and this feels like a "let's make the warranty experience unreasonable" plan.  Nope!

Buyer beware folks!