All smart switches and plugs have disappeared from Kasa home app.

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All smart switches and plugs have disappeared from Kasa home app.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
All smart switches and plugs have disappeared from Kasa home app.
All smart switches and plugs have disappeared from Kasa home app.
2023-11-15 05:12:06 - last edited 2023-11-15 06:16:21

I have around 25 smart plugs and switches, and have always used both the Kasa app as well as Alexa to control them. 

But today when I opened the Kasa app it says:  "No Device Yet"

 

I've tried logging out and back in, clearing cache and data, even reinstalling the app completely.  

 

It still shows all my scenes, but they all show "invalid action" since there's no device associated with them.

 

My Alexa app still sees the devices and is able to control them, so they clearly haven't been lost entirely from my account... I'm guessing it may be a bug with the latest update to the app.  Anyone else see something similar?

 

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#1
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2 Accepted Solutions
Re:All smart switches and plugs have disappeared from Kasa home app. -Solution
2023-11-15 06:06:32 - last edited 2023-11-15 12:32:57

Update

 

Description

Kasa devices disappear from App, App reports "Network Unstable" and other malfunctions of cloud-based services on Nov 15th, 2023 (UTC+8)


Status

18:00 Nov 15th, 2023 (UTC+8) -- Service has been restored 

 

Tips: Try to restart your Kasa App and Kasa devices if it still reports errors.

 

Thank you very much for your time and patience while the team worked on this.  Feel free to let the community know of any observations!

 

_______________________________

 

Hello Everyone,

 

An unexpected surge in server fluctuations has been observed and our support team is currently looking into it with high priority.

 

We will keep you updated here in the community when we receive any updated news. Appreciate for your time and patience. Thank you.

 

 

TP-Link Community Support Team

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
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#5
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Re:All smart switches and plugs have disappeared from Kasa home app. -Solution
2023-11-15 06:33:48 - last edited 2023-11-15 06:41:37

  @VORNDEX Had nothing to do with my wifi - it was a server side issue.  It's been resolved though.

Recommended Solution
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#7
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8 Reply
Re:All smart switches and plugs have disappeared from Kasa home app.
2023-11-15 05:15:52 - last edited 2023-11-15 05:48:48
Looking like a system wide issue from the many other posts across the forums that have popped up in the last hour. I pity the engineer who pushed this update to production.
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#2
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Re:All smart switches and plugs have disappeared from Kasa home app.
2023-11-15 05:39:29

  @BeeW 

 

All the lights are on in my living room and I'm too lazy to get up and switch them off manually.......

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#3
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Re:All smart switches and plugs have disappeared from Kasa home app.
2023-11-15 05:48:32
Oh, good, that means I hopefully won't have to go and re-register all the things, but just wait for them to fix it!
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#4
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Re:All smart switches and plugs have disappeared from Kasa home app. -Solution
2023-11-15 06:06:32 - last edited 2023-11-15 12:32:57

Update

 

Description

Kasa devices disappear from App, App reports "Network Unstable" and other malfunctions of cloud-based services on Nov 15th, 2023 (UTC+8)


Status

18:00 Nov 15th, 2023 (UTC+8) -- Service has been restored 

 

Tips: Try to restart your Kasa App and Kasa devices if it still reports errors.

 

Thank you very much for your time and patience while the team worked on this.  Feel free to let the community know of any observations!

 

_______________________________

 

Hello Everyone,

 

An unexpected surge in server fluctuations has been observed and our support team is currently looking into it with high priority.

 

We will keep you updated here in the community when we receive any updated news. Appreciate for your time and patience. Thank you.

 

 

TP-Link Community Support Team

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#5
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Re:All smart switches and plugs have disappeared from Kasa home app.
2023-11-15 06:24:09

Try connecting phone to a 5G WiFi connection. That solved the issue and now I can see all my plugs and devices on the app👍

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#6
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Re:All smart switches and plugs have disappeared from Kasa home app. -Solution
2023-11-15 06:33:48 - last edited 2023-11-15 06:41:37

  @VORNDEX Had nothing to do with my wifi - it was a server side issue.  It's been resolved though.

Recommended Solution
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#7
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Re:All smart switches and plugs have disappeared from Kasa home app.
2023-11-16 00:19:36
I can reach all of my HS103 V5 HW, V1.0.8 FW, but still cannot connect the HS103 V3 HW V1.04 FW devices. Re-installing them results in the prompt to enable remote control, but then says "you device has no internet" when attempting to do so.
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#8
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Re:All smart switches and plugs have disappeared from Kasa home app.
2024-01-02 01:46:27

  @Wayne-TP I deleted and reinstalled the app. Logged back in and all my wall switches are still not s

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#9
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