All my switches disappear from the app

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All my switches disappear from the app

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
All my switches disappear from the app
All my switches disappear from the app
2023-11-15 05:41:58 - last edited 2023-11-15 12:36:23

I have two homes with kasa switches. tonight all of a sudden I opened the app and found that it says I have no devices!! 

 

I am able to use some of them with google homes, although the devices would show offline, and then online. 

 

All the devices have the solid white light. They are all working fine physically.

 

I don't know how Kasa app just decided to delete all my devices??!!  Is there something wrong with Kasa or the app?

 

Any solution to get the devices back to the app without having to physically go to each one to reset and reconnect?

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#1
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1 Accepted Solution
Re:All my switches disappear from the app-Solution
2023-11-15 09:27:20 - last edited 2023-11-15 12:36:23

Hello Everyone,

 

The problem is caused by a network fluctuation and it is now fixed.

 

Refer here to check more details. Notice for Kasa Server Error on Nov 15th, 2023 (UTC+8)

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Re:All my switches disappear from the app
2023-11-15 05:57:18

  @jjhung88 Facing a similar issue here, which started like half an hour ago. I can still see the devices from my KASA app, but they are all dropped out from the groups. I cannot add them back either. 
 

In my google home, half of the devices are now offline.

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#2
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Re:All my switches disappear from the app
2023-11-15 06:11:10

I have 12 homes with two switches in each of them

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#3
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Re:All my switches disappear from the app-Solution
2023-11-15 09:27:20 - last edited 2023-11-15 12:36:23

Hello Everyone,

 

The problem is caused by a network fluctuation and it is now fixed.

 

Refer here to check more details. Notice for Kasa Server Error on Nov 15th, 2023 (UTC+8)

Landscape Mode - Tapo App for PadShare Your Pet Story. Win Free Tapo Care!Smart Action 2.0 Explore and meet the next level home automation.
Recommended Solution
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#4
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