2 of 3 325WB Camera's missing multiple days of recording between days

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2 of 3 325WB Camera's missing multiple days of recording between days

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
2 of 3 325WB Camera's missing multiple days of recording between days
2 of 3 325WB Camera's missing multiple days of recording between days
2023-11-27 21:47:36 - last edited 2023-11-27 21:56:02
Model: Tapo C325WB  
Hardware Version: V1
Firmware Version: 1.1.5 Build 231107

I have 3 325WB camera's with Samsung EVO 256GB SD Cards which have a 130MB/s write speed. I have all 3 set to record 24/7. 

 

Camera 1: Power + Wireless

Camera 2 & 3: POE + Ethernet

 

Camera 1 and 2 have 11 Days of recordings missing.

 

November 7, 2023: Recording Available

November 8-18: Recording's Missing

November 19-27: Recordings Available

 

I don't get how 2 cameras could have the exact same days of missed recordings, then they were there before. I have 6 other  Tapo C111 and none of them have any missed recordings.

 

Anyone have any idea why this would happen?

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5 Reply
Re:2 of 3 325WB Camera's missing multiple days of recording between days
2023-11-27 22:08:01

  @C8_Vette 

 

A few things to first consider or check:

 

How long do you normally see your 24/7 Recordings last? Is it possible that it was deleting old footage due to storage space? The Tapo 325WB has a much higher quality than the C111 and I think that you were beginning to approach the capacity of the card. If the devices were setup at a similar time, or were rebooted at the same time, it may just be that the cameras happened to sync up in their deleted footage.

 

If you believe that the recordings should not have been deleted yet, I would recommend removing the SD card from the cameras and checking to see if the recordings are available from a PC. I would also check to see what the overall available disk space is of the SD card, to see if it was deleting due to this.

 

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#2
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Re:2 of 3 325WB Camera's missing multiple days of recording between days
2023-11-27 23:07:52

  @Riley_S 

 

There is no way it is an issue with capacity and or video quality because it is missing days between weeks of recording. 

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Re:2 of 3 325WB Camera's missing multiple days of recording between days
2023-11-27 23:25:12

  @C8_Vette,

I would normally agree if it wasn't just one day that was left before the deleted period. There may be something different that prevented that file from being deleted, such as how a file in use cannot be deleted.

 

Did camera three have the same video quality settings and still have those days' recordings?

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Re:2 of 3 325WB Camera's missing multiple days of recording between days
2023-11-27 23:46:19 - last edited 2023-11-27 23:51:31

Yes, Camera 3 is configured with the same video settings. But Camera 1 and 2 have the exact same days missing which does not add up.

 

One other note, these cameras are about 30 days old

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Re:2 of 3 325WB Camera's missing multiple days of recording between days
2023-11-28 00:09:06 - last edited 2023-11-28 00:10:51

  @Riley_S 

 

Its the most recent firmware update. I just updated the Camera which was working and now it has the same issue. I was able to see all of the days from the 7th today and after the updates, I am missing a whole bunch of days. 

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