HS200 Smart Switch Suddenly Stopped Working

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HS200 Smart Switch Suddenly Stopped Working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
HS200 Smart Switch Suddenly Stopped Working
HS200 Smart Switch Suddenly Stopped Working
2024-04-10 11:46:03 - last edited 2024-04-10 12:11:24
Tags: #Quality Issue
Model: Kasa HS200  
Hardware Version:
Firmware Version:

Installed HS200 smart switch on November 22, 2022 and has worked without issue until today where now the lights are "stuck" on.

The app on/off is not working and the the manual switch is not working either. The only way I can turn the lights on/off is using the room circuit breaker.

I have 3 other switches installed on the same date noted above and they are functioning correctly.

The switch in  question has two 12W (60W equivalent) lights connected to it.

I have updated the firmware, reset router and reset/reinstalled the switch using TP Link yet it still is not working.

I can hear the switch "click" when turning on/off with the app but the lights remain on. Toggling the switch on/off manually does nothing.

 

From what I have read the switch relay has failed and requires replacement.

 

Please send me a replacement for this faulty switch ASAP.

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#1
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1 Reply
Re:HS200 Smart Switch Suddenly Stopped Working
2024-04-27 17:07:18
I am not surprised I have had ZERO response from tp-link on this issue.
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#2
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Helpful: 1

Views: 578

Replies: 1

Tags

Quality Issue
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