@NCSU86 Did you install the jumper into your chime?  I am looking into purchasing the doorbell and notice this was a step during installation.  Otherwise- how are you like the doorbell?

  @NCSU86 I did not install the jumper wire as I am not using the "always on" feature.  I am currently fully charger the battery and will reinstalled with it hardwired to see if that helps.  May try the jumper option if it continues not to work.

  @NCSU86 ,I installed yesterday it was charging with green icon  to 100 ,woke up morning ,charging disappeared and now at 99percent. Is this normal  ,also how to bypass existing chime with  provided  jumper cable .

 Same issue , will not ring old chime,  just installed.

Replaced ring camera  which was using power device to detect voltage change to and activate chime. 

Seems that some thing is not designed to create short time signal to chime like contact short

Please provide solution for old chime.

  @NCSU86  

I had this same issue and called support and they were very surprised saying they'd not heard of this particular issue before.

Tried reinstalling, resettting, etc. No change...even though it showed hardwired the battery was draining and pretty quickly due to an onslaught of triggers as school let our in our neighborhood. 

Decided to use the jumper, and still had issues. 

Put it into "Always On" mode and boom!  Works like a champion. Battery is grayed out and hasn't drained at all. 

Oddly, now I can't turn off "Always On" mode. I have toggled it off several times, but every time I exit the screen, it shows I'm in "Always On" mode. 

Hi community, i what to ask if someone can share the experience to connect the doorbell to an AC tranformer directly to have the always on mode activated (24/7), I don't have a door bell installed actually, so according to what i undestand if i use the correct tranformer i coud work, but untill now i can't cumplete succesfully the instalation with this configuration. I will appreciate your feedback about it.