C120 Constantly Rebooting Randomly
C120 Constantly Rebooting Randomly
All 6 of my Tapo c120's are exhibiting this unusual behavior where them seem to reboot. You can hear the startup sounds like some clicks. And on recordings, you see it seemly start fresh without its settings applied as shown in the screenshot. This may have started with this 1.2.2 firmware but I'm not sure. Surprised to not see other posts about it. All six of my cameras are glitching out and restarting randomly throughout the day.
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Here is a video of the behavior. As you can see, there are loads of solid black lines on the timeline which is when the camera is off/not recording.
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All 4 of mine have been doing this since updating to 1.22 firmware. Also they seem to take turns going comptetely offline alltogether.
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@Agent_J Thanks for sharing! I’m glad to know I’m not alone in this. I opened a ticket with TP-Link and sent them the logs. I’m a bit surprised that such a big issue wasn’t fixed sooner, but I’m hoping for a firmware update soon. Here’s their response:
Hi Marcus,
I regret that we were not yet able to resolve your concerns. To ensure you get the best support possible I would like to escalate your case to our engineering team, who will be able to resolve your concern more effectively.
Please be aware that there are typically 2 business days response time for engineering. We appreciate your patience and understanding.
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Any update on this one ? I am having the same issue with reboots and camera not connecting. Doesn't matter if its wifi or 4/5G.
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@scampi01 I submitted my diagnostic logs and the engineering team got back to me. They pushed an update out that solved the reboot issues for me. I'm on version 1.2.3 now.
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@Agent_J I didn't realize this wasn't publicly released. It may be best to open a case with support. Sadly, I had to answer a bunch of unrelated questions with the first level support before they sent it off to their engineering team but maybe you can reference my ticket.
[TP-Link Support]-[TKID241129370] TKID241129370 + Tapo C120 V1.6 + Offline both local and remote control
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ok, I have a ticket open and have referenced this thread. Thanks for your help on this!
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@Agent_J awesome to hear, support emailed me about trying that new build. Glad they're so active with trying to make these cameras. I have three more in box that I never set up because I was uncertain I would keep them.
The new build of 1.2.3 seems to be working well for me too.
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