Support request - ONVIF not properly working with h265. Requesting firmware push to enable h264.
I have 2 - C207 and 2 C120. All the same issue.
As per Tapo support instructions, posting here to get suport to engage.
Hello,
To better understand the issue, could you please let us know which third-party software or platform you are using together with ONVIF where you experienced the H.265 compatibility problem? Also, when you mentioned “Tapo support,” are you referring to the support entry within the Tapo app that directed you to post here?
For users who encounter a similar issue discussed in this thread, we recommend contacting our Technical Support team directly. To help them investigate more quickly, please provide:
Best Regards,
Hello,
Thanks for providing those details. To ensure your privacy and security, we strongly recommend that you remove or edit your post to delete sensitive information, such as the device’s MAC address before proceeding.
For further and secure assistance, please contact our Technical Support team directly via email. When you do, kindly include the information in your email to help them investigate efficiently.
Best Regards,
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