Hi @Riley_S , have the engineers able to determine the cause of the issue? All TP-Link devices are connected to the internet, all other home equipment are connected to internet, the only device that...

@Pop060955 I am an end users you should tag @Riley_S

@RCorrell Make sure your bulbs are dimmable.

Hi @Riley_S, Since the initial post I have not experienced the issue. Both fan and light LED were red at teh same time. When the behavior is seen, do the physical controls on the switch still operate...

Hi @Riley_S, Thank you for explanation. It would be nice if the detail could be included on the product support page, firmware and hardwre release notes section.

Hi @Riley_S, where can I find information on switch hardware version? I would like to know the difference between hardware versions. Example KS240 switch I have is hardware version 1.0 but on support...