@Gus94506 Had same issue. Pretty sure the reset with a 10 second hold down of the button did the trick. I had help from tech support to get this done. My first reset attempt apparently did not...

@Randy_R I have the same issue with the HS220. Of note, when I deleted it from the app, rebooted and reset it, and then set it up again, at the step where it connects to the home wi-fi I get an error...