@natrlHy @jeffm_614 Based on our analysis, we have determined that this issue is specific to this particular model, HS220 V3. If the product has not undergone a factory reset, it is possible that...

@Char123 We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue. Please check your email box later and confirm.

@Kerrith This product is a motion sensor switch, and its standout feature is the ability to automatically turn off the lights when no movement is detected, thereby conserving energy. If you do not...

@bigski Thank you for your update, glad to know the problem is resolved!

@Chancleta What's the hardware and firmware version of your KP303? Please send me device Mac via PM, we would like to look into this case.

@WaspSting Unfortunately, your existing electrical setup might not be suitable for the installation of this product. The main switch of KS230 Kit requires a simultaneous connection to both the live...