Forums/
Tapo Smart Hubs
2025-11-14 08:13:46
@Beachhouse123 Please make sure the Tapo hub is updated. What's its current firmware version? How to update the firmware of the Tapo devices on the Tapo App
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Forums/
Tapo Smart Switches
2025-11-14 07:57:19
jj0n35 wrote @HelpFixDecoApp Done. Ticket ID: TAID2511002529 @jj0n35 Noted. I’ll remind the support team about your case. Let us know if there is any progress!
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Forums/
Tapo Smart Cameras
2025-11-13 09:06:53
@LGL200 If the router can be restarted remotely, you can try to do it, see if that helps. Do you have other types of Tapo devices? Are they still online? If the problem remains after restarting the...
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Forums/
Kasa Smart Switches
2025-11-13 08:09:26
@KSdan @MKBick Please verify whether your Kasa devices can be controlled remotely (e.g. when the phone uses cellular data) with the Kasa app. When the smart devices disconnect from the cloud, they...
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Forums/
Kasa Smart Plugs
2025-11-12 10:10:47
@Photomav @admo__ Please verify the actual status of your smart devices, and troubleshoot them accordingly. Is it offline due to disconnection from the cloud server (remote control failure), or is it...
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Forums/
Tapo Smart Hubs
2025-11-12 08:45:01
@EdMaster If your device continues to experience similar problems, we recommend contacting the support team directly for assistance. Send an email to forumsupport.usa@tp-link.com with the following...
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