@Phil4wd @Kevin_Z 

Hi, I too have recently just bought an AC2100 TPLink dsl router and get exactly the same problem.

All other devices work perfectly but as soon as i connect my SkyQ box to the wifi network, the whole box crashes (even the remote becomes unrespoonsive) and i have to do a full power down by removing the power lead.  Even when i reboot my SkyQ box, i often dont have time to reset the SkyQ network settings before it locks up again.

 

I have seen several posts recently about this being a common issue with TPLink's routers but find it strange what could cause the incompatibility.

 

I have comnnected via Ethernet and that works ok, but I cannot keep this method as i would rather not run very long ethernet cables half way round my house and would like to utilise the WiFi of the router.

I have also tried using powerline and that works but not very well with constanmt loss of network conenction & resets required.

 

Any help here TPLink please would be appriciated. I would rather not have to request a refund from my vendor. 

@Kevin_Z 

 

Hi, when I connect the main box via ethernet it works OK. I have a sky q mini connected via WPS and both worked OK. 

 

I am unable to test this on the mini box by connecting via WiFi as the sky q box freezes before I can set up the mini to connect to the main box by WPS. 

 

I have only experienced this fault when connecting via the WiFi. 

 

Hope this helps

 

@Phil4wd Update...

 

I've sorted the issue:

 

I moved the TP-Link wireless router closer to the main Sky Q box and its resolved the issue.

 

When the engineer came, he could see that the Sky Q box was struggling to hold a constant connection to the wireless due to weak signal & interference which in turn was overloading the box and causing it to freeze.

 

I've moved the TP link closer but also setup QOS (quality of service) with sky q at high priority.

 

5 days in and not one crash so far 😊

@Phil4wd 

How do you set up QOS?

Signal is not an issue where my box is, but interested to know how you set up better quality signal.

Thanks and sorry for highjacking your thread.

no worries :) It depends on your router but i used this...https://www.tp-link.com/us/support/faq/1104/ basically login to your router home page and go to QOS option and setup from there. It won't boost signal - but it will prioritise your sky box as getting a larger dedicated portion of your bandwidth.

@Phil4wd 

 

Thanks. 

Worth a try while the admins try to find out whqt is really going on. 

I don't think signal is an issue as my phone and wife's laptop get 3/4 signal where sky q box is, but willing to try anything at the moment. 

@Phil4wd 

 

My SkyQ box was freezing daily, I noticed how hot it got.  put it on a ethernet cable and no more freezing.

 

Won't suit everyone but it's what worked for me.

@plasmahal 

That's what I've seen but this is not a sustainable option for me, and tbh, I shouldn't have to hard wire just because the router wifi signal causes the sky to crash. It used to work perfect on my old routers, so seems very focused on the TPLink signal. 

 

Still not found a non ethernet fix and hoping TPLink can help.